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Carrier: Guardian/Integrated Behavioral Health
Customer Service: 800-386-7055
User Name: Matters
Access: 24 hours a day/7 days a week
NKC Schools EAP (Employee Assistance Program) is available to all employees and their immediate family members. Enrollment is not required.
If you choose a face-to-face counseling option and you have Aetna medical insurance with NKC Schools or your dependent has other medical insurance, you may consider asking IBH to find a counselor who is also in-network with your medical plan should you need more than the allowed three annual visits.
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